Please note: ticket orders do not fall under the remote sales act (Fernabsatzgesetz).
§ § 312 b para. 3 no. 6 of the BGB states that the law for contracts does not apply to the field of leisure-related services. This means that these are excluded from the two-week right of withdrawal and return. Please refer to our General Terms and Conditions of Business.
Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for a purpose which cannot mainly be attributed to his commercial or independent professional activities.
Right of revocation
You are entitled to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days starting from the date you (or a third-party named by you, who is not the carrier) have (or has) taken possession of the goods. In order to exercise your right of revocation, you must inform us (Panometer GmbH, Richard-Lehmann-Str. 114, 04275 Leipzig, tel: 0341-35 55 34-0, email: firstname.lastname@example.org) by means of an unambiguous declaration (e.g. a letter sent by post, a telefax or email) of your decision to cancel this contract. For this purpose, you can use the enclosed specimen withdrawal form, although this is not, however, compulsory. To comply with the cancellation period, it is sufficient for you to send us your notification of exercising your right of revocation before expiry of the cancellation period.
Consequences of cancellation
If you withdraw from the contract, we are obliged to reimburse you with all the payments we have received from you, including delivery costs (with the exception of the additional costs due to your choice of a different method of delivery than the most favourable standard delivery offered by us), without delay and not later than fourteen days starting from the day communication of your cancellation of this contract was received by us. We will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. Under no circumstances will charges be invoiced to you on account of this repayment. We may refuse the repayment until the goods have been returned to us or until you have provided evidence that you have returned the goods - depending on which of these is the earlier date.
You are obliged to return or hand over the goods without delay and in any case not later than fourteen days starting from the day you communicated your cancellation of this contract to us. The deadline is met if you send the goods before the expiry of the deadline (fourteen days). You will bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to a unnecessary handling incurred when checking the properties, characteristics and functioning of the goods.
Exclusion or premature expiration of the right of revocation:
The right of revocation shall prematurely expire for contracts - to deliver audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Please avoid damaging and soiling the goods. As far as possible, please return the goods to us in the original packaging together with all accessories and all packaging components. If required, use a protective packaging. If you no longer have the original packaging, please ensure a suitable packaging for the purpose of sufficient protection against damage in transportation.
As far as possible, please do not send us those goods, which on account of their properties can be returned normally by post, on a freight collect basis.
Please note that the aforementioned Clauses 1 - 2 do not represent the requirement for the effective exercise of the right of revocation.